Customer Service: Complaint Management Series_Risk Management including what types of disclosures

including what types of disclosures are protected

Explore common causes of changes to an individual’s condition

Identify the role a buddy plays in helping new staff to become familiar with their new work environment

higher-quality care for older people

This engaging course equips learners with the knowledge and skills to support residents during mealtimes

Customer Service: Complaint Management Series_Risk Management including what types of disclosuresCourse Description: Complaints are an inevitable part of customer service. This course explores the elements of a positive complaints culture and explores ways that frontline staff can effectively manage complaints in a way that improves care outcomes for people in their care. Learning Outcomes: After completing this course, participants will be able to: Define a complaint and identify what supports a positive consumer focussed complaints culture.